Cancellation & Refund Policy

Effective Date: September 2026

At A.S Cleaning Service, we understand that plans can change. Our cancellation and refund policy is designed to be fair to both customers and our cleaning team.

1. Cancellation Before Service

Customers may request cancellation of a booking by contacting us as early as possible.
Cancellations made more than 24 hours before the scheduled service may be eligible for a full refund of any advance payment, subject to applicable payment processing charges.
Cancellations made within 24 hours of the scheduled service may be subject to a cancellation charge if staff, equipment or resources have already been allocated.

2. Rescheduling

Customers may request to reschedule their booking. We will try our best to accommodate the requested date and time, subject to availability.

3. Cancellation by A.S Cleaning Service

If we need to cancel a confirmed booking due to operational issues, staff availability, unsafe conditions or circumstances beyond our reasonable control, we will offer an alternative date or refund any eligible advance payment.

4. Refund After Service

Refunds are not normally provided simply because a customer is dissatisfied with the result where the service has been completed according to the agreed scope.

However, if you believe that an agreed service was not properly completed, please contact us within 12 hours. We will review the concern and, where appropriate, arrange a re-cleaning or another reasonable resolution.

5. Non-Refundable Situations

A refund may not be applicable where:

The customer provides incorrect or incomplete information about the property or service.
Our team is unable to access the premises at the scheduled time.
The customer cancels after the team has arrived at the location.
The issue relates to pre-existing damage, permanent stains, discoloration or deterioration that cannot reasonably be removed through cleaning.
Additional work outside the agreed service scope is requested but not completed.

6. Processing of Refunds

Approved refunds will generally be processed through the original payment method. The time taken for the amount to appear in the customer's account may depend on the bank or payment service provider.